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Data Capture

Organisations receive data from a huge range of sources and in a wide variety of formats. Whether information needs to be captured from paper, image, online, email or direct to Supporter Care Systems, DDC CS has the solution.

Manually entering data is a labour intensive process, and organisations often spend valuable time and expense capturing, managing and processing that data. Further, they may not take advantage of their data, unable to realise its full potential. Our services offer onshore and offshore options for customers requiring data capture, data entry and data management.

We employ a range of data capture technologies including OMR, OCR, and ICR applications. Where appropriate we also offer manual keying from both the UK and The DDC Group’s extensive facilities in the Philippines and Central Europe. Within the Group we have the resources to offer data capture in a range of languages. View our DDC Multilingual Services (MLS) site to see our full range of language capabilities.

We also have the ability to apply OCR technology with onshore and offshore capture, and can blend all three together under our Hybrid Data Capture option, to match our client’s compliance requirements, time restrictions and budget.

These processes are supplemented by stringent quality control and data compliance to ensure the highest possible levels of accuracy.

The Benefits:

  • Flexibility: outsourcing helps with the handling of peaks and troughs of workloads, scaling up and down the workforce as needed to meet demand. The resource and expertise is available for changes and developments of projects and short notice.
  • Knowledge: a highly skilled and educated workforce that can operate in a variety of languages. Experience that has spanned over 30 years has developed an intuitive workforce to support the needs of individual projects.
  • Cost Savings: a choice of locations to suit skills and cost requirements of your organisation. This can support budgeting or re-allocation of funds to develop other areas of the charity.
  • Focus: allows you to concentrate on core activities which leads to a more optimised workforce, as staff can concentrate on their key roles whilst ensuring employees have accurate information at their fingertips.
  • Speed: notice accelerated and more streamlined processes, freeing up time for staff to concentrate on their key roles. This can lead to better supporter experiences as the turnaround of information can be drastically reduced.

For more information on our Data Capture Solutions, or any of our specialist charity services, call us on 01909 488600 or contact us here.