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Charity Commission Case Study

The Charity Commission registers and regulates charities in England and Wales. They required a reliable and accurate solution to assist with the capture of Annual Return forms from charities nationwide, which we provided in partnership with Linneys.

The Client:

DDC OS, in conjunction with Linneys, was the preferred partner of the Charity Commission. The Charity Commission registers and regulates charities in England and Wales. They offer Charities advice and provide a wide range of services and guidance to help them run as effectively as possible. The Charity Commission also keeps the online Register of Charities, which provides information about each of the thousands of registered charities in England and Wales.

The Challenge:

The Annual Return form is a legal document which allows the Authority to gather required information as per the Charities Act 1993 (as amended by the Charities Act 2006) in a unified format. All charities with income exceeding £10,000 must complete an Annual Return form. Charities with income exceeding £25,000 also have a legal duty to submit a Trustees’ Annual Report and accounts. Charities with annual income exceeding £500,000 are required to complete Part B of the form. In addition charities with income over £1,000,000 must complete a separate Summary Information Return (SIR) – Part C of the Annual Return. These documents are required to be submitted within ten months of the charity’s financial year end.

The Solution:

DDC OS set up a bespoke capture system to ensure the client received the highest level of quality utilising our onshore facilities. A robust work stream was tailored to handle all requirements within the client’s specifications and deliver the required results and accuracy on time. The work stream consisted of receipt handling, data capture with built in validation and secure encrypted transmission of sensitive files.

The Benefits:

During our 6-year-long relationship with the Charity Commission, DDC consistently hit all delivery and data accuracy expectations with results achieving greater than 99.98%.


DDC OS provided the client with consistent results in line with SLA requirements. Good communication between our team, the client and our flexible, bespoke approach were key factors in maintaining the success of this relationship.