We understand that although each charity is unique, the most fundamental aspect is building relationships with those who support your charity and help drive it towards achieving its goals. Whether you want to bring new donors on board, or maximize existing support, our supporter campaigns are bespoke, strategic and integrated with all other activity.
Our highly skilled agents are trained to handle both inbound and outbound campaigns, managing everything from recruitment of new donors, converting cash donors to regular supporters, through to donor surveys and evaluation. Our multi-channel contact centre provides our clients with supporter service solutions and donor development, complementing our comprehensive range of charity solutions.
Our highly skilled contact centre services teams provide:
• Welcome calls
• Donor verification, retention, reactivation and upgrades
• Donor-acquisition calls
• Inbound supporter services
We use advanced telephony technology in order to lead supporters through a stress-free call while ensuring that data is accurately processed and that transactions are secure.
In a modern world, where emails are becoming more automated, a conversation can be critical, especially when the donor or member needs specific information. A human voice can make all the difference when it comes to a charity and keeping its supporters loyal.
We are experts in asking for support and will ensure all your campaigns run smoothly and efficiently. Our experienced team will work to an exact brief, delivering both professional and personal communications.
For more information on our Supporter Contact solution, or any of our specialist charity services, call us on 01909 488600 or contact us here.